Policies

Important Note

Dear Customer, our policies:

1. Please arrive 10 minutes before boarding; avoid being late, or you may lose your reservation.

2. Do not bring food on public transportation.

3. There are no returns or refunds, except in cases of force majeure declared by the government.

4. Date changes must be communicated via WhatsApp at least 12 hours in advance.

5. TOURS ECUMUNDO TRAVEL agrees to provide its tourism services on the agreed-upon date and to the agreed-upon destination, including transportation, strategic stops, and activities as specified in the itinerary of the booked tour.

6. TOURS ECUMUNDO TRAVEL contracts all transportation vehicles, which are properly insured to cover any accidents that may occur during the trip.

7. TOURS ECUMUNDO TRAVEL agrees to be liable for any incident caused by driver negligence.

8. In the event of a failure by TOURS ECUMUNDO TRAVEL to provide services, the customer will be compensated with a percentage of the amount paid.

9. If the customer does not show up for the tour, they will forfeit the amount paid.

10. TOURS ECUMUNDO TRAVEL is not liable for events beyond its control.

In the event of a dispute, both parties shall submit to mediation in the city of Cuenca.

The parties, in full agreement with the terms set forth herein, accept this RESERVATION REGISTRATION document on the date and at the time indicated and for the agreed-upon services.